Experience Designer

Job Description

As the Experience Designer for our new and exciting digital venture, you will be responsible for ensuring the digital user experience is maximised to create a seamless journey for all users driving higher user satisfaction, engagement, and conversion. At the same time, you will be continuously driving the development of digital products that enhance user experience. Together with the product owner and engineers, you will connect users to digital products and services through intuitive interfaces and transformative user experiences.

As part of this exciting new venture, you will work on challenging, thought-provoking work daily. You will work with a team of like-minded, driven individuals and be exposed to a wide variety of Senior Santam, Sanlam and external stakeholders.

Key Responsibilities

● Design and optimise applications to maximise or improve the appeal and usability
● Create the best user experience by exploring many different approaches to solve end-users’ problems
● Run user testing of applications, software, and websites to identify areas for improved users journeys
● Define interaction models, user task flows, and UI (user interface) specifications
● Communicate scenarios (hypothetical users), end-to-end experiences, interaction models, and screen designs to other teams on the venture
● Work with the product team to incorporate a visual or brand identity into the finished product
● University degree in Interaction Design, Interface Design, Human Computer Interaction, Service Design, Design Planning, Strategy, Information Systems, Arts or other relevant degree with 2+ years relevant industry experience OR
● 4+ years relevant industry experience

Knowledge & Experience

● Proven knowledge and demonstrated experience with a broad range of tools or technologies for example Figma, Sketch, InVision, Principle, Framer or similar prototyping tools and AfterEffects
● Familiarity with Apple’s Human Interface Guidelines for iOS & related platforms
● Familiarity with Google’s Material Design conventions for Android & related platforms
● Strong experience in translating user research and usability test findings into iterative product solutions
● Good understanding of product management and ability to work closely with Product Owner
● Continued education and research into UX trends and current design strategy and technologies


● Ability to ‘think-out-of-the-box’
● High drive/self-starter/proactive and anticipate requirements
● Excellent attention to detail
● Strong co-ordination, prioritisation, organisational and planning skills
● Excellent interpersonal, communication and networking skills across all levels
● Professionalism, excellent judgement, use of discretion and problem-solving abilities


● Collaborates
● Customer focus
● Drives results
● Flexibility and adaptability
● Cultivates Innovation
● Talent enablement

About this company

Home+ is a digital venture that transforms the way people manage and protect their households in a cost-effective and sustainable manner. We strive to reduce the cost of utilities through the use of smart technology, whilst linking homeowners to a trusted network of partners and tradespeople. Home+ offers service providers a platform to set up, grow, run and advertise their businesses, thus supporting job creation and SMME growth. As Home+ is backed by Santam, we leverage existing Santam resources and relationships to provide the best offerings to customers and service providers alike.

Job Description: Experience Designer
Job Category: Product
Job Locations: Cape Town

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